
Shipping Policy
Kindly note that the majority of our jewelry are produced on a preorder basis. The production process usually takes between 3 to 14 days, and begins after payment has been received.
For deliveries within Ukraine,
We use the courier service "Nova Poshta". Delivery fees for orders below 1500 UAH will be covered by the customer (costing approximately 45-120 UAH)
Orders over 1500 UAH will be shipped at no extra cost.
For international deliveries,
We use Nova Poshta International Delivery and Ukrposhta.
The delivery time varies from 3-21 days depending on your country.
Please note that customs duties and taxes may be charged upon arrival in the destination country, and the recipient is responsible for these costs. We cannot predict the exact amount of such costs, and we are not responsible for customs delays.
Please contact your local customs office to request more details.
Return & Exchange Policy
You can exchange the items within 14 days from the date of purchase.
If you wish to return or exchange a product, please contact us via email dyrektyva@gmail.com
Please pay attention to the fact that, we do not provide refunds or exchanges for items purchased with a discount.